Are you passionate about delivering exceptional customer service and have a knack for organization and attention to detail? Inchcape New Zealand is seeking a dedicated Customer Advocate to support our customer case management, with a focus on warranty processes. In this role, you'll work closely with our Authorised Dealer Network, OEMs, and internal teams to ensure smooth and efficient support for customer cases and claims.
About Us
Become part of Inchcape, a global company, with a purpose to bring mobility to the world’s communities - for today, for tomorrow, and for the better. With over 1,400 dedicated team members across Australia and New Zealand, our diverse portfolio includes distribution, where we proudly represent renowned brands, fulfillment, where we lead in omni-channel automotive solutions, retail, offering exceptional customer experiences, and financial services, providing tailored solutions to our brand networks, retail partners, and customers.
Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.
About the role
An opportunity has arisen for a Project Support to join the team on a 12 month contract.
As a Project Support, you will be responsible for administrative support and the resolution of customer cases, processing claims, logistical coordination, and maintaining accurate records. This role is perfect for someone with a strong background in the automotive industry who can provide exceptional service while keeping customer satisfaction at the forefront.
Your duties and responsibilities will include but are not limited to the following:
Maintain records of transactions, claims, and documentation, ensuring data accuracy. Track financial and operational metrics and support process development.
Collaborate with the Project Manager, technical teams, and dealers to resolve service and warranty issues. Ensure compliance with warranty standards.
Track warranty loan cars and support vehicle logistics as needed.
Work with dealers on escalations related to Service, Warranty, and CGA issues, ensuring a positive customer journey.
Build strong internal and external relationships, providing clear and timely communication across teams and stakeholders.
Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and you can visit our website to find out more.
Where possible, our
flexible work policy
helps support you in achieving a genuine work-life balance.
Thorough and ongoing training
provided to support you in all aspects of your role.
Career and development opportunities
- providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
Supportive team environment
- We foster a positive and supportive team culture and thrive on working well together.
About you
Experience in a similar role
Excellent organizational skills and meticulous attention to detail.
Strong IT skills, particularly in Excel, and experience with enterprise software like SAP
High-level communication skills, both verbal and written, with a customer-centric approach.
Background in automotive aftersales or customer service – desirable
Technical knowledge within the automotive industry - desirable
Bachelor’s degree in Business Administration or a related field - desirable
Excellent critical thinking, problem-solving, and communication skills.
High level of attention to detail and interpersonal skills.
Inclusion & Diversity
At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society. Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed. As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.
If you think you have what it takes, but don’t necessarily meet every single requirement, we encourage you to apply so we can have a conversation to see if you could be a great fit. If you have individual adjustments required to participate in the recruitment process, please notify us in your application or contact inchcaperecruitment@inchcape.com.au.
Apply now!
This is an exciting opportunity to join a dynamic and supportive team, where you’ll have the chance to make a real impact on our customer experience. Inchcape offers a collaborative work environment with a strong focus on continuous improvement and growth.
If you are an organized, proactive, and customer-focused professional looking to further your career, we want to hear from you!
Please note that only short-listed candidates will be contacted and will be added to our HRIS system People Hub (SAP Success Factors). We take this opportunity to thank you for your interest in working with us.
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