Allevia Hospitals are looking for a switched on, professional and highly communicative healthcare administrator to join our Quality & Patient Engagement team to coordinate our patient feedback and complaints process.
This is a permanent part-time role (20 hours per week) based at Allevia Hospital in Epsom.
As our Patient Feedback & Complaints Coordinator, you'll bring your professional communication skills to lead and manage our feedback and complaints processes, including meticulous collection, acknowledgment, and record-keeping of feedback.
You'll be a confident participant in the investigation of issues and the facilitation of meetings where required, and as an active listener you'll have the ability to comprehend and respond clearly to issues raised with diplomacy, tact and respect.
You'll also get to utilise your advanced analytical and reporting skills to transform feedback into meaningful information essential for the continuous quality improvement and excellence in patient care that Allevia is proud of.
Our Ideal Candidate Will Have Relevant tertiary qualification or experience in similar healthcare related role Expert data analysis & reporting skills using SPC charting or similar Advanced MS Office - Excel, Powerpoint, Word and Outlook.
Advanced verbal and written comprehension and communication skills Strong analytical skills and attention to detail Benefits Flexible working hours Free Car Parking Christmas & New Year close-down period Subsidised health insurance after 2 years service Parental Leave return to work payment Ability to purchase additional leave Employee assistance programme (EAP)Discounted hospital & pharmacy charges Discounts on gym memberships, childcare, and at a large number of popular retail outlets as part of our Boost programme If you meet the above requirements and enjoy a busy team environment this may be the opportunity for you!Click APPLY to view the Position Description and submit your application online.
Applications close 10 November ****, or before if successful candidate found.
