Create an impact in our customers' lives in our unique and culturally rich communities. Full Time, Permanent opportunity in New Lynn. $92,211 per annum salary + five weeks' annual leave + other suite of benefits.
Our story kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer facing roles to ensure our customers receive a more holistic and personalised service to address both whānau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes.
Our organisation at Kāinga Ora has the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
As a Senior Housing Support Manager, you will work directly with a portfolio of our customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time. You will be working with many of our Māori and Pasifika communities, so it is important that you are culturally aware and that your approach is aligned to our customers' aspirations and preferences.
You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible. You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.
What you will bring: you will have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers. You'll be experienced at coaching and mentoring others to support their development and fulfil their potential.
You will be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers. Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika. As these roles require travelling around the local region, a current and full New Zealand driver's licence is required (car provided).
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
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