Permanent part time working 32 hours per week (to cover a roster 7 days a week, 24hours a day)Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.
About the Role Te Nikau Hospital & Health Centre is looking for anenthusiastic and dedicated individual to join our Integrated Administration Team.
This role offers the opportunity to contribute to the delivery ofhigh-quality, equitable healthcare services for the West Coast community.
The Integrated Administration Team at Te Nikau works inclose partnership with Te Tai o Poutini West Coast clinical and non-clinicalteams, as well as external stakeholders, to support healthcare services thatare equitable, accessible, caring, and kind.
As part of this team, you willensure that tangata (people) of the West Coast receive the care they needthrough seamless administrative support.
This role involves acting as part of the 24/7 hub for Te Taio Poutini West Coast, primarily based at Te Nikau Hospital but with occasionalwork across other sites.
You will manage patient entries, handle administrationtasks, and maintain accurate medical records, ensuring patients have efficientand appropriate access to services in accordance with Health NZ policies andprocedures.
As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 3/Profile 3 For further information about the administration andclerical pay equity settlement please followthe link below: Provide administrative support in line with Health NZ policies, the wider healthsystem, and community needs.
Maintain confidentiality and follow procedures to ensure the privacy and dignity ofall patients.
Collaborate effectively within the team and across the organization to improve the long-term delivery of administration services.
Manage point-of-entry processes, including patient arrivals, fee charging, and telephone services (Touchpoint).
Respond to emergencies (e.g., 777 calls or fire alarms) and follow established procedures.
Maintain medical records, ensuring they are accurate, up-to-date, and accessible.liaise with the ISG department to troubleshoot technical issues and ensure smooth service delivery.
Manage financial processes, including invoicing, fee collection, payment reconciliation, and daily banking.
About you Qualifications, Experience, Knowledge, and Skills: Interpersonal Skills: A positive attitude, people-focused, empathetic, andexcellent interpersonal skills.
Confidentiality: Ability to maintain strict confidentiality and use discretion at all times.
Experience: Minimum of 1-2 years of office experience or in a similar role.
Autonomy: Capable of working unsupervised, prioritizing workloads, and managing time effectively.
Technical Proficiency: Intermediate to advanced user of Microsoft Office Suite (Word, Outlook, Excel).
Communication Skills: High-level written and verbal communication abilities.
Detail-Oriented: Strong attention to detail with a commitment to accuracy.
Adaptability: Willingness to learn and embrace new technologies and systems.
Initiative: Self-motivated with a high level of initiative and accountability.
Collaboration: Proven ability to work collaboratively within a team environment.
Cultural Sensitivity: Commitment to Te Tiriti o Waitangiprinciples and awareness of cultural diversity.
Organizational Skills: Excellent organizational, time management, and problem-solving skills.
Cultural Commitment: Demonstrates sensitivity and awareness of cultural differences in all interactions.
Support the principles of Te Tiriti o Waitangi when working with tangata whaiora (service users) and whānau.
If you are passionate about supporting healthcare services and want to be part of a team that values kindness, collaboration, and community, we encourage you to apply!Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.
We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand and service our community.
We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply To apply please click 'apply now.' All applications must be submitted through our online careers' portal.
If you have any questions about the role, please contact Kerri Mc Carthy at Kerri.
Mc Carthy@Te Whatu Ora.govt.nz We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
