Company Description Nestled in the heart of Wellington's CBD, Novotel Wellington offers 139 spacious guest rooms with contemporary furnishings and stunning Harbour views.
The hotel serves family-focused executives, business and leisure groups, and provides a discreet and convenient location with a contemporary boardroom.
Job Description We're looking for a confident and customer-focused Receptionist to join our Front Office team.
As the welcoming face of the hotel, you'll ensure every guest enjoys a smooth and memorable experience from arrival through to departure.
What You'll Do Welcome guests from around the world with warmth and professionalism Manage check-in and check-out processes accurately and efficiently Handle payments, guest information, and reservations with attention to detail Respond to guest queries and requests, providing local knowledge and solutions Promote hotel facilities and loyalty programmes to enhance guest experience and satisfaction Work closely with Housekeeping, Food & Beverage, and Reservations to ensure smooth daily operations Safely manage guest property and maintain correct documentation and storage procedures Uphold brand standards, presentation, and service expectations at all times This part-time position offers a minimum of 16 hours per week and a pay rate of $***** per hour.
Shifts are rostered across mornings, afternoons, weekends, and public holidays.
Qualifications Previous experience in a front office, reception, or customer service role (hotel experience highly regarded)Excellent communication and problem-solving skills Strong attention to detail and accuracy in handling cash and guest information Confidence using computer systems and the ability to learn new software quickly A team player with a positive attitude and passion for hospitality Flexibility to work a rotating 7-day roster, including mornings, afternoons, weekends and public holidays A current New Zealand Restricted or Full Driver's licence NZ residency or holding a permanent NZ work visa (immigration visa support or sponsorship not available)Additional Information Learn your Way – Access to our Accor Academy to earn while you learn Daily staff meals are on us while you're on duty Accor Heartist Benefits – discounted food & beverage and accommodation worldwide Accor Parental Leave Scheme Staff celebrations and recognition for tenure Accor refer-a-friend bonus Uniform provided & laundered Employee Assistance Program Our Commitment To Diversity & Inclusion We are an inclusive company and aim to attract, recruit and promote diverse talent.
Why work for Accor?We welcome you as you are and support you to grow and learn every day, ensuring work brings purpose to your life.
