Job Description
Are you passionate about the fashion industry and eager to kickstart your career?
We're looking for enthusiastic individuals to join our team!
If you are successful in being selected for this role, you will be offered a contract as a Sales Advisor and enrolled in a training program.
This program is designed to prepare you for a Floor Manager role and offers a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment.
Please note that progression to a Floor Manager role is based on role vacancy and your suitability at the end of the program.
What you will learn:

Comprehensive Training and Development Program
Customer Service Excellence
Store Operations
Business Acumen
People Management and Leadership

As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
You will have the opportunity to provide customers with high-level service at every turn, from initiating conversations to assisting at the cash desk, fitting rooms, and throughout the shop floor.
Your responsibilities will also include processing deliveries, replenishing stock, and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand.
With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire.
Together, with your team, you'll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they are not mandatory.
Qualifications

Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
Proactive; you use your initiative to provide customers with a memorable shopping experience
Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
You listen to and show interest in others' ideas and opinions
You're honest and genuine in your approach
You are interested in fashion and trends
You are communicative, positive, and open-minded
You're willing to learn and adapt
You're collaborative, inclusive, and supportive of others

Additional Information
This is a full-time position with a contract of 40 hours a week.
Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe.
All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
You can read more about our H&M Incentive Program here.
Store-based colleagues also receive:

Uniform Allowance
Annual Leave
Birthday Leave
Medical and Dental Benefits

Inclusion & Diversity
At H&M Group, we're committed to creating and maintaining inclusive, diverse, and equitable workplaces.
Our teams should include a variety of people who share and combine their knowledge, experience, and ideas.
Having a diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide.
Therefore, all diversity dimensions are considered in our recruitment process.
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