Job Description We are so passionate about the gear we sell that you will see us out there on the track, trails and anywhere an outdoor adventure is to be had. As an In-Store Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store. We offer awesome products and we know our customers purchase from us because we also offer them expert service. In this role, you will deal with all customer enquiries including hire purchase contracts, sales enquiries, credit applications and cash sales. You will also take responsibility for and proactively resolve customer issues as they arise and you will do all you can to meet customers' expectations. This role is 40 hours per week. Qualifications Ideally you will have: Knowledge of exceptional customer service and how to deliver it Excellent phone manner Exemplary written and verbal communication skills Ability to remain calm under pressure The desire to deliver a memorable experience to our customers Additional Information Our passionate people enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Torpedo7 is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. We are also part of The Warehouse Group, meaning there is plenty of scope for career development and staff benefits that extend well beyond the traditional outdoors industry. We'll See You Out There! **Applicants must have the right to work in New Zealand