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Service Advisor (member Contact Centre) - Nelson Service Location, Nelson

Last update 2024-07-18
Expires 2024-08-18
ID #2001464720
Free
Service Advisor (member Contact Centre) - Nelson Service Location, Nelson
New Zealand, Nelson, Nelson,
Modified January 20, 2024

Description

Service Advisor (Member Contact Centre) - Nelson Service Location page is loaded

Service Advisor (Member Contact Centre) - Nelson Service Location

Apply

locations

Nelson, BC

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

REQ-4647

Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a

Service Advisor

for our

Member Contact Call Centre

based out of our

Nelson Service Location !
As a

Service Advisor

for our Member Contact Centre

,

you’ll

be one of the first

voices

our customers

hear when

they’re

seeking

advice to protect their homes, travel the world

,

and ensure

they’re

safe on BC

’s

roads.

You’ll

meet their needs by

recommending

membership

s

or travel and auto insurance

.
Being a Service Advisor is your first step

towards

a

rewarding

career

with BCAA

.

Your enthusiasm for creating

signature

customer

experiences shines through

each

interaction,

building loyal,

long-lasting

relationships that enable

BCAA to be one of the most trusted organizations in British Columbia.
Who you are
A life-long learner!

Y

ou’re

open to learning new concepts and new ways of working.

O

n-the-job training

is available,

with support from a network of leaders and colleagues.

A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.

You work well under pressure. You

can balance

multiple priorities while keeping calm and polite in a fast-paced environment

.

A

team

mate

who loves helping others and contributing to your community.

Making a difference in someone’s day makes your day too!

During a typical day, you will:
Work

with cu

stomers

over the phone to

promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance,

ICBC

and optional auto insurance.

Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers

Identify

cost-saving opportunities to

support our customers’ life events and future needs

.

Work

together

with team members to

provide

exceptional customer service and

meet sales goals

Increase your industry knowledge and

expertise

towards

becoming

an Insurance Advisor.

You’ll

participate

in BCAA’s training courses,

maintain

your

annual licensing requirements

,

and keep up to date with the latest products and service offerings in a supportive environment.

Note: If you move to an Insurance Advisor role, you will have the opportunity to work remotely.

What you bring
At least two years’ experience in asales andservice environment

Level 1 Insurance licens

e

(

or

a commitment to

secure

your license

within your first 45 days

)

.

BCAA will

provide

time and cover the cost.

Completion of

Autoplan

Essentials

(

or

a commitment

to

complete

within your first three months

through BCAA

.

)

BCAA will

provide

time and cover the cost

.

Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.

Comfortable using technology, including

working

knowledge of MS Office (Word, Excel, Power Point, Outlook)

Bonus qualifications!

CAIB

certification

,

knowledge of

ICBC

systems,

and a

bility to speak other languages aside from English.

Working in

one of our

Member Contact

Centre

s

means being part of a team that believes in fun and connection. From monthly birthday celebrations and get-togethers for life events like weddings and new babies, to holiday activities and frequent opportunities to meet up after-hours,

you’ll

make meaningful connections and friendships that can last a lifetime.
T

he salary range for this position is $

39,882.48

to $

49,853.16

and is

determined viajob-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12%, with the opportunity to earn up to 20%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

Career and personal development to help you grow and reach your goals.

Incentives that recognize team and individual sales and performance.

Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.

A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth.

Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact

peopleservices@bcaa.com

.

Put your career in motion with BCAA

About Us

Together, Let's Move BC Forward
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet.

Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.
To go back to the BCAA Careers Page, please click here.

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Service advisor (member contact centre) - nelson service location

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