Jobs - Job Details - Service Designer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Service Designer Job No: 666243 Brisbane - Inner Suburbs & CBD Permanent Full Time Analyst, Banking, Finance & Treasury Pay Band 5 Permanent opportunity Brisbane location Leverage your design capability skills to enhance Suncorp customer experience The RoleThe Digital CX & Strategy Team is committed to supporting the wider business to design and build desirable, feasible and viable customer experiences, as well as lead digital best practice using creative imagination and technical know-how.The Service Designer will contribute to the discovery, design and elevation of our digital customers experiences pain points, opportunities and future state experiences.This capability addition to the digital eco-system will be enhance how the Digital team and Suncorp Bank more broadly thinks about and applies customer centric design methodologyWhat you'll be doing Contribute to the design of key customer experiences by working alongside multidisciplinary teams (e.g. digital customer distribution teams, product, legal etc), you will investigate and validate proposed solutions, focusing on digital capability and customer experienceCreate and maintain digital customer journey maps, service blueprints, personas and influence roadmaps and delivery pipelineDevelop practices for re-use and digital capability growth. Including contributing to the CX and innovation Mastery Framework, Learnings library to increase customer centric design best practiceBe actively involved in the discovery and validation of customer problems, testing of concepts, participating in and managing the testing and reporting of design concepts (prototypes)Support your leader and the Delivery Teams with reporting and monitoring of solutions, particularly digitally-led initiatives, while maintaining focus on the customer and alignment to the intent of the solution What you'll bring to the role Tertiary qualifications in Design, Business, ecommerce, information technology or related discipline - Desired Demonstrated experience in Business, UX Design, Experience Design, Design Thinking or related fieldsProfessional experience in product or service design using HCD principles. Minimum 3 years+ - MandatoryPrevious or current experience in Financial Services or in a similar role - DesirableExperience working with tools such as Figma, Miro and Analytics e.g. Adobe Analytics (Desirable) What we can offer you A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leaveInvest in your brighter future with ongoing study support and career development programsGive back to our communities with payroll giving, donation matching and paid volunteer leavePrioritise your work/life balance with our robust employee assistance program and dedicated employee councilDiscounts and offers on a range of retail favourite stores as well as banking and insurance products