Organised workflows and functions in place Lead and inspire your team Who are we? TDX is a true New Zealand success story, and 100% New Zealand owned and operated.
From humble beginnings when we were set up 40 years ago by a couple of mates, today TDX is recognised as a market leader for the sales and service of Construction Equipment.
We have also recently been awarded one of the Deloitte's Best Managed Companies.
TDX is the dealership for leading global brands including Volvo CE, Yanmar CE, Shell Consumables, Kohler generators, Perkins engines and Allison transmissions.
With customers in the Civil, Forestry, Construction, Mining and Marine sectors across all of New Zealand, our team is kept busy!We are committed to delivering a world‐class experience with local know‐how.
This goes for customers, suppliers and our highly valued staff.
What's in it for you?Base hourly rate plus bonuses.
Company vehicle for work use.
Access to medical insurance discounts.
Life insurance.
And more. We are a fun and supportive team that continuously looks for ways to help you grow and further develop.
We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs.
The role Reporting to the Service Manager, you will be responsible for the day‐to‐day running of the workshop and case management process for all workshop jobs, ensuring we are providing high quality technical and mechanical support to our valued customers.
This will involve management of the weekly schedule, as well as being the first point of contact for our customers regarding any machine service or repair requirements.
Responsibilities The quality of the service & repair work produced by the workshop.
Liaise with the Service Coordinator to keep customers informed of progress on jobs.
Prepare jobs for invoicing.
Be a point of contact for our customers regarding any machine service or repair requirements.
Mentoring mechanics concerning repairs and provide technical advice.
Monitor Warranty Reports, ensuring we meet timeframes.
Qualifications A demonstrated capability to supervise and motivate a successful team of Technicians.
Previous experience of electronic diagnostic equipment.
Strong planning and organisation skills are essential.
Good customer service skills with the ability to convey technical information across a range of people.
Along with your technical know‐how, you will be a competent computer user, preferably in MS Office.
Come from a mechanical background with trade certs in HD.
Proven experience carrying out H& S policy and procedures.
Know how to work hard, and enjoy a laugh.
