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At
Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
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Short Description
The Director of Revenue Cycle Training & Education is seeking a Training and Documentation Management Specialist to document revenue cycle processes across the system and develop instructional training modules that include videos, in-classroom training, online training, and virtual content training. Each module will include an end-user assessment pre and post training.
This role will assure SOPs and other process content documents are created, routed, reviewed, assessed for training and denial impact, and ensures compliance with Cooper University Health Care quality standards and current regulatory requirements.
The Training and Documentation Management Specialist will be responsible for enhancing the individual and collective skills, performance, productivity, and quality of work produced.
Experience Required
Experience in Instructional Design required
2-3 years' experience in Epic Hospital and Physical Revenue Cycle
Strong analytics required to identify trends where training and efficiencies within the workflows that have multiple touches
Must be able to translate billing needs to the Epic Analyst to implement identified opportunities for workflow build enhancements
Must have experience in coaching, feedback and strong relationship building skills
Must be able to create, develop, and deliver revenue process training to an adult audience
Strong written and verbal communications required to communicate with all levels of the organization
Must be able to interpret payor policies, procedures, and billing outcomes to identify negative revenue impacting trends and make recommendations for improvements
Education Requirements
Bachelor's or Master's in Education preferred
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