Claims Specialist - Remote, Hamilton, Claim Central

Published 2022-06-30
Expires 2022-07-30
ID #1066281593
Claims Specialist - Remote, Hamilton, Claim Central
New Zealand, Waikato, Hamilton,
Published June 30, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Claims specialist - remote

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Do you have claims experience and want to work for an industry-leading disruptor?
Do you enjoy working in a fast paced, dynamic environment?
Are you a team player and looking for an exceptional culture?
Hello Claims is an innovative, fast growing motor claims solution provider that delivers benefits to insurers, policy holders, fleet managers and brokers. Hello Claims has delivered a ‘First to Market Assessing Technology and claim services’ providing motor claims operational excellence. Our motor claims management and assessing solution covers passenger vehicles, trucks, machinery, caravans, motor cycles and motor vehicle liability claims. Hello Claims has a comprehensive international footprint.


Hello Claims requires a Claims Specialist to join the team. This position will invite you into our fast-growing, exciting and dynamic culture. If you have the right skills set, a customer-centred attitude, and enjoy coming to work with a smile on your face, then we want to hear from you!


This role is varied and responsibilities will include:
Ensure the administration of the claim – prior to assessment is completed accurately and in a timely matter for the assessors.
Answer inbound calls and action accordingly
Proactively manage outbound calls for clients
Provide emergency assistance when and where required
Liaise with assessor’s follow-up assessment reports and assessing enquiries
Manage a shared inbox and action required tasks daily
Liaise directly with repairers for updates throughout the claim’s lifecycle
Liaise with Clients on any claims awaiting approval
Log claims for Clients in the Hello Claims system
Adhere to Company policies and procedures to assist in mitigating risk
Support other key stakeholders throughout the claim lifecycle
Investigate and respond to any client issues accordingly
Skills & Experience:
2 years previous experience in claims administration
Experienced and comfortable in communicating over the phone
High attention to detail
Effective communication skills; both written and verbal
Intermediate computer skills
Works well in a team environment
Personable and approachable
Ability to build rapport with external parties
A strong and positive work ethic
Exceptional customer service skills
Excellent problem solving skills with innovative solutions
Can work in a fast-paced environment
What is on Offer?
The opportunity to progress your career working in an international company that encourages staff progression
Great company culture with a supportive team
Attractive remuneration package
Ongoing support and development
If you thrive in a team environment and are looking for a role that will secure your career in a dynamic and highly innovative International business, then click the "Apply Now" button or email your CV & Cover Letter to 

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    Employer's info

    Claim Central
    Registered on October 7, 2017


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    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.

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