Mō te tūranga | About the role Provide the all-important first contact for all users via phone, virtual communication or face-to-face at the Service Desk, and making sure all requests are logged with all the required information. Troubleshoot and resolving desktop & mobile incidents or requests, both hardware & software, as well as providing support for other technologies, such as remote working, meeting rooms, and audio visual. Provide follow-ups to existing tickets. Escalate any issues or events to the relevant support team. Mō te tangata | About you Take pride in providing the best possible customer and technical support to ensure your colleagues in the organisation can keep doing what they do. Enjoy working within a team who are dedicated to providing top level support. Can work flexibly, and are able to prioritise your workload. Enjoy learning new technologies and helping others get the best out of it. Have familiarity with Microsoft 365 and supporting users in a corporate environment. Mō ngā pūkenga | Qualifications and experience Tertiary level qualification in Information Technology or relevant experience. At least 12 months experience in a frontline Service Desk role. Experience in a local government environment is desirable, but not essential. Excellent customer service skills. Mō mātou | About us We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities. Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come. Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service. If you’d like to understand more about what we do please click here The work we do | Waikato Regional Council. By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better. Together, we’ll create a sustainable future that will make a positive difference to people’s lives. Mō te tuku tono | How to apply All applicants must have a valid NZ visa that entitles them the right to work in NZ. Applications will be reviewed as they come in, and this role will close on 18 May 2025. For a copy of the role description, please click here. If you have any questions about the role, please contact human.resources@waikatoregion.govt.nz To apply for this job, please click ‘apply’ and include your CV & cover letter with your application. Apply now!
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