Key Responsibilities Perform break-fix support for desktops, laptops (Windows/mac OS), i Macs, and POS devices.
Diagnose and replace faulty hardware components: HDD, RAM, motherboard, screen, keyboard, fan, power supply, etc.
Provide support for software installations, OS configuration, and minor troubleshooting.
Install, configure, and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
Reimage systems using deployment tools or bootable media.
Log all activities, time, and part usage in the ticketing system.
Coordinate with L2/L3 teams for escalations or specialized tasks.
Travel to client sites for onsite support within the assigned region.
Ensure SLA compliance and customer satisfaction for each ticket.
